The Quality Motors Experience
When we opened our doors in 1980, we had one definite goal in mind, to provide South Orange County’s Audi, BMW, Mini and Mercedes car owners with a high degree of workmanship and an excellent level of personalized service.
Now, 30 years later, our goal has been proven by the many of our first time customers that still come to us and recommend us to their family and friends.
In today’s times when the term “Personalized Service” has pretty much lost its meaning, we strive to keep its meaning alive. From the owner to the service advisors, to the excellent team of Professional Audi – BMW – Mini – Mercedes Technicians, you will always find “Service with a Smile”. This is one auto repair shop where you will find people that have EMPATHY for all your car problems or needs.
We utilize the latest diagnostic and repair equipment and install Genuine BMW – Mini – Mercedes Benz replacement parts. All services and repairs performed by Quality Motors will maintain your cars factory and extended warranties.
Bringing your car to Quality Motors will save you time and money, 1000’s of our customers have made the switch since 1980! All our work is guaranteed for 24 months or 24,000 miles and we stand behind our warranty. We honor most extended service warranties and bill the warranty companies directly.
In the automotive service industry, there are exceptional shops, just okay shops, and … not-so-okay shops. So, what differentiates a shop with regard to these three categories? We feel it boils down to one thing: Customer Care.
Exceptional shops place their customers first. Their main priority is meeting (or exceeding) the needs of their customers by providing efficient, thorough, state-of-the-art service and repairs with integrity and professionalism. Exceptional shops go the extra mile, even when that proves inconvenient or costly to themselves.
The okay shops tend to simply do what suits themselves best in every scenario, and the not-so-okay shops are just out to rip people off. (Fortunately, these shops don’t last long.) Quality Motors is proud of the reputation we have built in the Laguna Niguel and surrounding area as an exceptional automotive shop. We intentionally put ourselves in our customers’ shoes each and every day, and operate under the premise: “What would we want or need if our roles were reversed?” It is our goal to provide you with the very highest level of customer care possible. We want to be known as the “best of the best.” We also want you to always have the confidence to say to anyone, “You should call my friends at Quality Motors.”